Can I book multiple places on a club?
In order to be fair to all parents, clubs are booked on a one place per booking basis. If you need to book more than one place you will need to submit separate orders.
Can I cancel my club booking?
Club places are cancellable until 48hrs before the first session. All refunds are subject to up to a 10% administration fee. To cancel your order click on the link in your confirmation email or contact email@example.com. If you have already made a payment your account will be credited. We kindly ask that parents inform the school of any cancellations as soon as possible, as this allows us to reallocate the place to other parents on the waiting list.
Why is there a 10% administration fee on refunds?
The school inccurs several third party fees including ticket fees and credit card processing fees that are included in the club price total. These fees are non-refundable due to third party policies. Wherever possible if these fees are less than 10% we will endeavour to provide a fuller refund.
What location is my child’s club?
The location and building of each club is displayed on the club information page on this site.
Where do I collect my child from?
At the upper and lower schools children will be dismissed from the front playgrounds. At Hervey Road children will be dismissed from in front of the pavilion.
What if I’m late to collect my child from a club?
If you are going to be late to collect your child please contact the school office as soon as possible. Uncollected children will be taken to late class and the normal fees will apply. For clubs held at Hervey Road, any children not collected by 5:05pm will be taken to late class where charges will apply.
Do you accept suggestions for new clubs?
We’re always trying to adjust the clubs programme to meet parent expectations. If you have a club that you would like to see run please email firstname.lastname@example.org with your suggestion.
Can pay for clubs by direct debit?
Clubs can be paid by direct debit, you must first signup for direct debit payments at http://pay.pointers.school. To pay by direct debit select "Pay by Invoice" during the checkout process. You will then receive a separate invoice by email and the total will be taken directly from your nominated account.
Can I use child care vouchers (CCV) to pay online for clubs?
Yes, you can pay for any after school clubs with a CCV. To use a CCV for an online payment club select "Pay by Invoice" during the checkout process. This will bypass the card payment. You will then need to instruct your CCV provider to pay the school with the name of the club you have booked as a reference. All online payment clubs must be paid for using either a credit/debit card, direct debit or a CCV. If you select the CCV payment option you must pay using a CCV, the school reserves the right to cancel and reallocate and places where CCV payment was selected but not used.
Cancelled clubs policy
If the school cancels a club session a refund will be credited to your account. If children cannot attend a club due to other commitments a refund will not be issued.
During the summer term, we have residential trips for Years 3, 4, 5 and 6. To allow clubs to run during this time for the year groups that are in school, we are unable to offer refunds for any clubs that are missed due to residential trips. The same is applicable for school trips.
In the case of inclement weather an indoor alternative activity will be provided and children will be dismissed at the normal finish time. Refunds will not be provided due to poor weather.