We have worked hard to ensure that Holiday Club is a COVID secure environment. This includes enhanced cleaning routines, staff testing, reduced hours, advanced booking requirements and changes to collection and drop-off routines.
Full details of everything we are doing to be COVID secure and all our rules and regulations please read our Holiday Club Covid Policy.
No, you must drop off and collect your child during the specified time slots. This is to allow us to maintain the COVID secure environement and also to ensure that children are able to use the outdoor playground as much as possible.
Please contact us as soon as possible (0208 858 7977) to inform us if you are going to be later than 5pm. Collections past 5pm are charged at £20 per 15mins.
Unfortunately, we are unable to provide food. Please send your child with a packed lunch. Packed lunches must be free of whole nuts and nut spreads. We are unable to reheat food.
Please send your child to holiday club each day with a packed lunch (see above) and a refillable water bottle. You may also pack a fruit snack. In the case of wet weather please pack a waterproof jacket. In hot weather, we advise you send your child with a sun hat or cap.
The minimum booking period is a full week.
No, any unused days are non-refundable.
Yes we do! Please select the pay by invoice option when checking out. Please note your place will not be confirmed until we receive remittance from your Child Care Voucher provider.
All bookings require at least 3 days notice. This is to allow us to properly plan and arrange the correct staffing.
Places can be refunded as long as they are cancelled at least 7 days in advance. Bookings cancelled with less than 7 day's notice cannot be refunded. Partial refunds, or refunds for days missed due to illness cannot be refunded.
Please email email@example.com and someone will be able to assist you.