Pastoral Care

The Pointer School Way - Outstanding Pastoral Care

The Pointer School Way - Outstanding Pastoral Care

At The Pointer School, pastoral care is at the heart of everything we do. Our pupils are well known throughout Blackheath and Greenwich for their cheerful nature and kind hearts—a testament to the nurturing and inclusive environment we foster every day. From teachers to playground assistants, every adult in our school community plays a part in creating a loving, joyful atmosphere where children feel safe to make mistakes, celebrate achievements, and support one another.

Our holistic pastoral care is not solely for those experiencing challenges with mental health—it benefits every child. Embedded throughout our curriculum from Pre-School to Year 6 is the bespoke Pointer School Way curriculum, which integrates PSHE and RSE learning and is underpinned by our Pointer School Way rules. These rules form the golden threads of our school ethos, outlining the key expectations for every Pointer pupil: we treat others as we would be treated, forgive, share, are honest, listen, are helpful and kind, and do our best to be our best selves. These values are woven into everyday school life and support the development of well-rounded, resilient, and compassionate young people.

Our dedicated pastoral team includes staff trained in Mental Health First Aid and offers both group and one-to-one support across the school. We run a wide range of initiatives including Pastoral Food Groups for children with eating difficulties, Lego and play-based therapy sessions, social skills groups, anxiety support, and workshops addressing friendship dynamics, exam pressures, and emotional regulation. Children are also supported by our much-loved therapy dog, Mia, and a thriving peer mentor programme.

Restorative practices form a key part of our behaviour policy, promoting accountability, empathy, and personal growth. When behaviour falls short of expectations, pupils may spend time in our ‘Reflection Room’, where they are guided through a structured reflection process. With the support of a staff member, children explore who was affected by their actions, the impact of their behaviour, and ways to make amends. This encourages self-awareness and responsibility, and helps pupils build strategies to better manage their behaviour in future, reinforcing a positive and respectful school culture.

We maintain an open-door policy, where pupils are always welcome to speak with a trusted adult, and worry boxes in both school buildings offer a quiet, accessible way for children to express their concerns. In the Early Years, pupils are assessed against Learning Goals in the Prime Areas to ensure their personal development is on track. From Year 1 to Year 6, we use the Child and Youth Resilience Measure - Revised (CYRM-R) each term to identify and support pupils who may need help building resilience, confidence, and self-worth.

Collaboration with parents is a cornerstone of our pastoral approach. We work closely with families, teachers, and mental health professionals to build a strong support network around every child, and we host regular workshops to empower parents with strategies for supporting their child’s wellbeing. At Pointers, we believe children truly thrive when the whole community works together to nurture happy, healthy, and confident young people.

If you have concerns about your child and would like to contact our Pastoral Team, please use the following link to reach out: https://docs.google.com/forms/d/e/1FAIpQLSehr69ub1l9E03YDYPZ1LOEO5XYOe_LTIiytUFRWb4cLydl1g/viewform


Looking for additional mental health support?

Are you looking for additional information and support for your child’s mental health or your own as a parent? We understand how overwhelming it can be to know where to begin, so we’ve done the hard work for you. Below, you’ll find a selection of trusted and helpful websites that can serve as a valuable starting point on your journey to better understand and support mental health and wellbeing.


Maudsley Charity - maudsleycharity.org Maudsley Charity is a mental health charity based in southeast London. Promotes ideas, collaborations and teams that give people most affected by mental ill-health the best chance to recover and fulfil their potential.


Mind in South East London - https://selmind.org.uk/ Provides mental health support, advocacy, and counselling services for individuals across Southwark, Lewisham, and Greenwich.


Live Well Greenwich - https://livewellgreenwich.org.uk/ Therapy and Counselling Services as well as local information, events and support to look after your health and wellbeing.

YoungMinds - ygminds.org.ukoun Focuses on the mental health of children and young people, offering resources, helplines, and a parent helpline.

London Counselling Collective - londoncounsellingcollective.com A group of therapists based in Central and South London, offering a variety of services for individuals and families.

Kooth - kooth.com An online mental wellbeing community offering free and anonymous support for children and young people.

Anna Freud National Centre for Children and Families - annafreud.org Provides a range of resources for children, young people, and their families, focusing on mental health and resilience.

Shout - giveusashout.org A free, confidential, 24/7 text service for anyone struggling to cope.

The Mix - themix.org.uk Offers free, confidential support for young people under 25 via online, social, and helpline services.

Rethink Mental Illness - https://rethink.org/  Runs courses and workshops on mental health topics for parents and carers, including practical strategies.

Family Lives - familylives.org.uk Offers parenting courses and family support resources for parents dealing with mental health challenges.

NHS Every Mind Matters - https://www.nhs.uk/every-mind-matters/ Provides resources, toolkits, and personalised mental health action plans.

Heads Together - https://www.headstogether.org.uk/ A mental health initiative led by The Royal Foundation, with resources for students, parents, and staff.

Charlie Waller Trust - https://charliewaller.org/ Offers mental health resources, advice, and toolkits for schools and families.

NSPCC - https://learning.nspcc.org.uk/services/building-connections Offers mental health training for parents, pupils and staff as well as mental health resources and information on safeguarding. 

We are Undefeatable - www.weareundefeatable.co.uk Support to get active while suffering with an illness such as asthma or mobility conditions 

Good thinking - www.good-thinking.uk Digital mental health and wellbeing support for Londoners. 

Calm amongst the Chaos-  https://www.england.nhs.uk/supporting-our-nhs-people/support-now/wellbeing-apps/bright-sky/calm-amongst-chaos/ A short collection of videos is designed to provide you with simple tools and techniques to reduce stress wherever you are and effectively using what little time you may have to attend to it.

Zero Suicide Alliance- www.zerosuicidealliance.com Free online training and resources to support suicide awareness and prevention.

Looking for additional mental health support?

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